1. Claim Period

All refund or issue claims must be submitted within 1-2 working days after receiving the product.

2. Proof Required

Please provide clear video or photo proof of the issue.

3. Return to Shop

The product must be returned to our shop for checking and verification.

4. Re-Issue / Repair First

• Reprint item if possible
• Repair service if possible
• Fast correction service

5. Refund If Not Possible

If we are unable to provide a proper solution, refund will be processed within 1-2 working days.